Welcome to the Mayo Clinic Patient Portal, an online platform that provides patients with access to their medical records, communication with healthcare providers, and other healthcare-related services. Please read these Terms of Use carefully before using our platform. By accessing or using the Mayo Clinic Patient Portal, you agree to be bound by these Terms of Use.

Use of the Patient Portal

The Mayo Clinic Patient Portal is intended for personal use only. You may not use the platform for any commercial or non-personal purpose. You agree to use the Patient Portal in accordance with all applicable laws and regulations.

User Accounts

To access the Mayo Clinic Patient Portal, you must create an account by providing your personal information, including your name, date of birth, and email address. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately if you suspect any unauthorised use of your account.

Medical Information

The Mayo Clinic Patient Portal provides access to your medical records, test results, and other health-related information. You understand and agree that your healthcare providers are solely responsible for the accuracy and completeness of the medical information provided through the Patient Portal. You should not rely solely on the information provided through the Patient Portal for making healthcare decisions. Always consult your healthcare provider for medical advice and treatment.

Secure Messaging

The Patient Portal provides a secure messaging feature that allows you to communicate with your healthcare team. You understand that the secure messaging feature is not intended for emergency situations, and you should not use it to seek medical attention in an emergency. If you are experiencing a medical emergency, call 911 or your healthcare provider immediately.

Ownership and Intellectual Property

The Mayo Clinic Patient Portal is owned and operated by the Department of Defense (DoD). The Patient Portal, including all content, features, and functionality, is the property of the DoD and is protected by United States and international copyright, trademark, and other intellectual property laws.

Modifications to the Terms of Use

We reserve the right to modify these Terms of Use at any time without prior notice. Your continued use of the Mayo Clinic Patient Portal following any such modification constitutes your agreement to be bound by the modified Terms of Use.

Limitation of Liability

In no event shall the DoD, its affiliates, or any of their respective officers, directors, employees, agents, or representatives be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of the MHS Genesis Patient Portal.

Governing Law

These Terms of Use and your use of the Mayo Clinic Patient Portal shall be governed by and construed in accordance with the laws of the United States and the State of Virginia, without giving effect to any principles of conflicts of law.

If you have any questions or concerns regarding these Terms of Use, please contact us.